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How to prepare for procurement's digital imperative based on how your agency responded during COVID-19
To address COVID-19, public procurement teams were forced to immediately adapt on the fly to ensure continued support of essential procurements and underlying processes like vendor proposal submissions, public bid openings, and scoring and evaluations. For many, three to five years’ worth of digital transformation had to happen in the span of just a few short months.
But not all digital transformation is created equal and not all public procurement teams started at the same place. Different agencies were (and still are) in different stages of digitally transforming legacy systems and paper-based processes when COVID-19 hit, and as a result, four different types of agencies emerged—the digital-first agency, the accelerated change agency, the patchwork agency, and the traditional agency.