Support and Implementation

At Bonfire, your success is our success. That’s why we support our clients from the start of the implementation process through the duration of our partnership.

Support for all our users

With ongoing coaching and unlimited training, we’re dedicated to ensuring that Bonfire continues to work for you as your organizational demands change. And from what our clients tell us, we’re pretty good at it!

Implementation

It’s easy to get started with Bonfire. The cloud-based platform requires no IT resources, and implementation can be completed in two weeks or less. Your dedicated implementation specialist will spend time understanding your workflow and customizing Bonfire to fit seamlessly into your team’s processes.

Training

Bonfire is designed to be easy to use, employing the same principles of user experience that underpin your favourite apps. As a result, occasional users such as vendors and evaluators typically require no formal training to use the software. All users, including vendors and evaluators, can supplement their knowledge with a comprehensive self-help Knowledge Base of how-to articles and consult Bonfire’s support team via phone, email, or chat.

Ongoing client support

Following successful implementation, our team will conduct regular check-ins to answer questions and share best practices to ensure you are maximizing your use of the platform. With a client satisfaction rate of 99%, we are confident you will get the support you need.

Built for procurement

Bonfire was built with the feedback of procurement teams at every step, and our clients continue to define the growth of the product. With frequent releases, the software is always evolving to serve your organization better.