Product Support

Fast and friendly
support for everyone 

You can count on Bonfire’s support team because your success is our success. We give all of our customers (including their buyers, vendors, and evaluators), 8am to 8pm ET support at no additional cost

 

Meet our
world-class
support team

Responsive

We understand that in procurement, time is of the essence. That’s why we are available by phone or email to provide a quick answer to your technical questions.

Flexible 

All customers receive free support coverage 12 hours a day, five days a week. Optional 24-hour coverage ensures late-night questions don’t cause project delays.

Proactive 

Our support team goes above and beyond to resolve questions before they cause problems—earning us a 98% client satisfaction rate.

Award-winning 

Bonfire’s support team was recognized with Silver (and People’s Choice!) in the 2019 Stevie Awards for Customer Service Excellence.

Your questions, answered 


Find instant answers to our most frequently asked questions in our self-serve Knowledge Base. This extensive resource provides detailed information on common Bonfire tasks for buyers, vendors, and evaluators. The answer to your question is just a quick search away! 

Either by phone or email, Bonfire customer support is very receptive and able to give us a solution with no problem. They’re absolutely amazing to deal with.


JANICE VERHAGEN, WESTERN UNIVERSITY

Find out more about how Bonfire supports clients through implementation and beyond.