We understand that in procurement, time is of the essence. That’s why we are available by phone or email to provide a quick answer to your technical questions.
All customers receive free support coverage 12 hours a day, five days a week. Optional 24-hour coverage ensures late-night questions don’t cause project delays.
Our support team goes above and beyond to resolve questions before they cause problems—earning us a 98% client satisfaction rate.
Bonfire’s support team was recognized with Silver (and People’s Choice!) in the 2019 Stevie Awards for Customer Service Excellence.
Your questions, answered
Find instant answers to our most frequently asked questions in our self-serve Knowledge Base. This extensive resource provides detailed information on common Bonfire tasks for buyers, vendors, and evaluators. The answer to your question is just a quick search away!
Either by phone or email, Bonfire customer support is very receptive and able to give us a solution with no problem. They’re absolutely amazing to deal with.
JANICE VERHAGEN, WESTERN UNIVERSITY