Maker of strategic sourcing and procurement software acknowledged for exceptional customer service
(KITCHENER, ONTARIO, February 12, 2019) – Today Bonfire Interactive Ltd. (Bonfire), a leader in strategic sourcing and procurement technology, won the 2019 People’s Choice Stevie® Award for Customer Service. The People’s Choice award program is a worldwide public vote conducted from January 17 through February 8, with the highest number of votes deciding the winners across 12 industry categories. More than 76,000 votes were cast this year.
All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for Sales & Customer Service were eligible to be included in voting for the people’s choice awards. The Stevie Awards for Sales & Customer Service, now in their 13th year, are the world’s top honors for customer service, contact center, business development, and sales professionals.
“We’re humbled to win the People’s Choice Award for Customer Service,” said Omar Salaymeh, Executive Director of Client Success at Bonfire. “Thank you to all of our clients for your continued trust, support, and collaboration. We’re committed to continuing our track record of providing excellent client service, and to help them get the most out of Bonfire in the years to come.”
Bonfire’s client support and success is recognized for going above and beyond when compared to other software providers for procurement professionals. The team offers 1 on 1 implementation and training, 12 hour phone and email support, online resources and training, monthly webinars for system tips and new updates, user meet-ups, and more. Here is how Bonfire uniquely offers end-to-end support for their clients.
This year’s people’s choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are:
- Computer Hardware: Dell Technologies | APJ Consumer – Premium Tech Support
- Computer Services: Linode
- Consumer Products/Services: Birevim
- Distribution & Transportation: DHL Express Bangladesh
- Financial Services: ReSource Pro
- Healthcare & Pharma: TSI Healthcare
- Other Industries: CubeSmart
- Public Services & Education: Curriculum Associates
- Retail: Qurate Retail Group
- Software < 100 Employees: Bonfire
- Software 100+ Employees: Periscope Data
- Telecommunications: Comcast
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Bonfire Interactive Inc.
Bonfire Interactive Inc., a leader in strategic sourcing and procurement technology, empowers organizations to make the right purchasing decisions. With tools to support the entire vendor lifecycle (sourcing, contract management, and vendor performance), Bonfire goes beyond traditional mechanics of standard procurement suites to make complex decision-making easy. The combination of flexible technology and world-class customer service makes Bonfire the solution of choice for both public and private sector organizations of all sizes around the globe. Bonfire was named a 2018 Gartner Cool Vendor and proudly reports a client retention rate greater than 96 percent. www.goBonfire.com
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