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August 11, 2020
Bonfire is the only procurement solution to take home the prestigious customer service award two consecutive years
(KITCHENER, ONTARIO, August 11, 2020) – Bonfire Interactive Ltd. (“Bonfire”), a subsidiary of GTY Technology Holdings Inc. and a leader in strategic sourcing and procurement software, today announced that they have been awarded a Stevie® Award in the category of “Customer Service – Department of the Year” for computer software companies. The Bonfire Client Experience team was also recognized for the same award in 2019, and remains the only solution to have been awarded the honor for two consecutive years.
More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Over 230 professionals worldwide participated in the judging process to select this year’s Stevie® Award winners.
The award serves as a reminder that even as COVID-19 continues to impact the economy and public sector procurement, having the right people to help procurement teams navigate this new reality is more important than ever. Bonfire, the only procurement solution award recipient, has helped over 450 public procurement teams navigate this “new normal” through the guided implementation of new digital tools and continual expert coaching.
“Despite the toughest business conditions in memory, North American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion.”
The Bonfire Client Experience team was recognized for their commitment to going above and beyond simply supporting urgent problems and answering functionality questions, and becoming proactive in enabling clients to reach their internal procurement goals. Initiatives launched by the team in 2019 include predictive client health scores and client enablement events, such as webinars and user meet-ups.
Building off a strong foundation of customer support to launch renewed customer success initiatives in 2019, Bonfire’s Net Promoter Score (a popular metric for gauging customer loyalty and satisfaction) is now 73, surpassing top brands like Sony, Apple, and Netflix.
“Client Experience is at the heart of everything we do at Bonfire,” said Omar Salaymeh, Chief Client & Product Officer at Bonfire. “Our Client Experience team is just as big as our technical team because we put just as much effort into building our product as we do in ensuring that our clients are getting the most value from it. We’re honored that those efforts have been recognized by the Stevie Awards.”
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
The full list of 2020 Stevie winners is available at www.StevieAwards.com/ABA.
Learn more about Bonfire’s industry-leading Client Experience team at www.gobonfire.com/client-experience.
About Bonfire Interactive Inc.
Bonfire Interactive Inc. (“Bonfire”) is a business unit of GTY Technology Holdings Inc. and a leader in strategic sourcing and procurement software. Bonfire empowers organizations to find the right vendors and make the right purchasing decisions with ease and confidence. With tools to support the entire vendor lifecycle (sourcing, contract management, and vendor performance), Bonfire goes beyond traditional mechanics of standard procurement suites to make complex decision-making easy. The combination of flexible technology and world-class customer service makes Bonfire the solution of choice for both public and private sector organizations. Bonfire is an award-winning solution recognized by industry-leading outlets including Gartner, GovTech, Spend Matters, Best in SaaS, and the International Business Awards.
About the Stevie Awards
The Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About GTY Technology Holdings Inc.
GTY Technology Holdings Inc. (NASDAQ: GTYH) (“GTY”) brings leading government technology companies together to achieve a new standard in citizen engagement and resource management. Through its six business units, GTY offers an intuitive cloud-based suite of solutions for state and local governments spanning functions in procurement, payments, grant management, budgeting, and permitting: Bonfire provides strategic sourcing and procurement software to enable confident and compliant spend; CityBase provides government payment solutions to connect constituents with utilities and government agencies; eCivis offers a grant management system to maximize grant revenues and track performance; Open Counter provides government payment software to guide applicants through complex permitting and licensing procedures; Questica offers budget preparation and management software to deliver on financial and non-financial strategic objectives; Sherpa provides public sector budgeting software and consulting services.