Canadian software company takes home award for demonstrating exceptional customer service
(KITCHENER, ONTARIO, February 25, 2019) – Today Bonfire Interactive Ltd. (“Bonfire”), a subsidiary of GTY Technology Holdings Inc. and a leader in strategic sourcing and procurement technology, announced their win of a Stevie® Award in the ‘Customer Service – Department of the Year’ category for computer software companies.
The awards were presented on Friday February 22nd at the 13th annual Stevie Awards for Sales & Customer Service in Las Vegas and were attended by over 700 executives. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Bonfire’s focus on customer service has been paramount since the Company’s inception. The team offers an online repository for those who wish to self-help, chat support, a webinar series to highlight product features, new releases and drop-in training sessions, one-on-one implementation and training, and 12 hour live support coverage (unique to the industry). When procurement professionals, buyers, evaluators or vendors reach out, they work with real people (rather than automated systems) who are accountable for follow-up. Bonfire has maintained a 97+% CSAT (Customer Satisfaction) month over month. Renowned analyst firm, SpendMatters, commented, “From a net promoter score perspective (“would you recommend this provide to others”) —arguably the most important question in [our] customer survey — Bonfire ranked first among all providers.”
“Bonfire does something I have never seen before – we collaborate with all departments internally to solve customer problems. We truly work as a team to deliver a customer-centric product. Whether you’re in software development, sales, marketing or support, everyone here is invested to ensure their touch point with the customer is a positive experience,” said Craig Stoss, Bonfire’s Manager of Client Support. “We’re incredibly honoured to be presented with this award – it truly acknowledges the hard work that the team puts forth every day!”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
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About Bonfire Interactive Inc.
Bonfire Interactive Inc. is a subsidiary of GTY Technology Holdings Inc. (NASDAQ: GTYH), and a leader in strategic sourcing and procurement technology. Bonfire empowers organizations to make the right purchasing decisions. With tools to support the entire vendor lifecycle (sourcing, contract management, and vendor performance), Bonfire goes beyond traditional mechanics of standard procurement suites to make complex decision-making easy. The combination of flexible technology and world-class customer service makes Bonfire the solution of choice for both public and private sector organizations of all sizes around the globe. Bonfire was named a 2018 Gartner Cool Vendor and proudly reports a client retention rate greater than 96 percent. www.goBonfire.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Manager, Marketing Communications