Client Success

Your partner for ongoing success 

After implementation, you will be matched with a Bonfire Client Success Manager for ongoing,
personalized support at no additional cost. They bring their expertise from supporting hundreds
of other public sector organizations to ensure your team is using Bonfire to its fullest potential.

How we
support you:

Process review 

We take a proactive approach to your success, through regular check-ins and process reviews. 

Benchmarks and best practices

We surface and share insights from across our client base, so you can learn from the experiences of your public sector peers. 

Ongoing training 

We provide unlimited training to ensure that Bonfire continues to work for you, even as organizational demands change.

New feature training

The Bonfire platform is always evolving to serve you better. We keep you informed of product updates as they occur. 

Professional
development
resources 

In addition to one-on-one coaching, we also host annual regional user meetups and monthly live webinars for clients. These events provide your team with the opportunity to learn from peers and Bonfire experts, from tactical sessions on specific modules, to new strategies to help you tackle the top challenges facing public procurement teams. 

Additional support for vendors and evaluators 

While the Client Success team provides coaching to procurement users, our support team is standing by to ensure your vendors, evaluators, and other stakeholders have a hassle-free experience of the Bonfire platform.