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Case Study: Great Lakes Water Authority


Great Lakes Water Authority (GLWA), a leading provider of water and wastewater services in the United States, was relying on complex paper-based workflows to manage numerous internal stakeholders and more than 2,400 vendors. Long evaluation times and black-box contract statuses jeopardized stakeholder engagement and vendor relationships.

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By digitizing their pre-existing processes with Bonfire, GLWA was able to:

  • Manage $1.8 billion in contracts with 100% compliance;
  • Decrease evaluation periods by five to seven days, improving stakeholder engagement; and
  • Improve vendor relationship management, making it easier for GLWA to launch their small business vendor initiative