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The Bonfire
Client Experience

At Bonfire, we believe that procurement has the potential to make a positive, tangible impact on the health and future of your agency. But you don't have to do it alone.

That’s why every single Bonfire customer has access to end-to-end, award-winning support and coaching—enabling you to get the most out of Bonfire and access procurement best practices from subject matter experts, at no additional cost.

Awards we're proud of

  • Bonfire awarded 2019 and 2020 Spend Matters Almanac 50 companies to watch
  • Bonfire awarded 2017 and 2018 Spend Matters Almanac 50 companies to watch
  • Bonfire listed as Gov Tech 100 company in 2019
  • Bonfire 2019 Silver Stevie Winner for Sales and Customer Service
  • Bonfire 2019 Peoples Choice Stevie Awards Customer Service
  • Bonfire awarded Software as a Service Saas 2019 Winner
  • Bonfire Awarded Gartner Cool Vendor in 2018

An award-winning experience
for every client

Unlimited training

We provide ongoing training to ensure that Bonfire continues to work for you, even as organizational demands change.

User group meetings

We host user meet-ups across North America, designed to bring together a community of Bonfire clients to learn and share best practices.

Exclusive webinars

We run webinars dedicated to enabling our clients to reach the next level in procurement excellence.

Bonfire Academy

Our interactive online academy of courses is perfect for training your team on the Bonfire product features at their own pace.

Bonfire Customer Experience - Ryan Hamill Bonfire Customer Experience - Brian Costa Bonfire Customer Experience - Rachel Friesen Bonfire Customer Experience - Lindsey Davidson Bonfire Customer Experience - Christine Pauhl

Reach your procurement goals with a holistic Client Experience

We call it our Client Experience team because we ensure that your team receives the same proactive, attentive experience across every end-to-end client function – from implementation, to product support, to ongoing coaching.

Implementation

It’s easy to get started with Bonfire

Your dedicated Implementation Specialist will customize Bonfire to fit your process and provide your team with tailored live training. You can launch your first project in as little as two weeks, with no IT resources required.
Bonfire client San Antonio Independent School District logo
“It felt like we were registering for a new Facebook account. That’s really how easy it was.”

ANDREA TENA, SAN ANTONIO INDEPENDENT SCHOOL DISTRICT

Support

Fast and friendly support for everyone

We understand that in procurement, time is of the essence. That’s why we give all our customers (including buyers, vendors, and evaluators) free support coverage 12 hours a day, five days a week. Our proactive approach means that our support team goes above and beyond to resolve questions before they cause problems—earning us a 97% client satisfaction rate.
Bonfire client Western University Canada logo
“Either by phone or email, Bonfire customer support is very receptive and able to give us a solution with no problem. They’re absolutely amazing to deal with.”

JANICE VERHAGEN, WESTERN UNIVERSITY

Success

Get better every day

Our Client Success Managers bring their expertise from supporting hundreds of public sector organizations in your industry and region, not only to ensure that you’re using Bonfire to its fullest potential, but to provide your team with continuous coaching on procurement best practices.
Bonfire client BCNet logo
“It’s nice to know that a platform is listening to the people that use it every day.”

AMY TEJIRIAN, BC NET

Client Experience is
at the heart of
what we do

At Bonfire, our Client Experience team is just as big as our technical team, which means we put just as much effort into building our product as we do in ensuring that our clients are getting the most out of it.


Learn more about what makes Bonfire different

Drive better bid and RFP outcomes with award-winning support and coaching

Join the hundreds of public sector organizations that are seeing game-changing procurement results thanks to Bonfire’s proprietary Client Experience model.


Schedule a demo

Professional Services

Our Professional Services team is here to help with all your customized projects—including integration services, legacy data management, and negotiation support—upon request.

Learn more